Help Center
FAQ
Find answers to commonly asked questions about orders, shipping, returns, and more.
Orders & Shipping
Standard shipping takes 5-7 business days, Express shipping 2-3 business days, and Next Day delivery is available for orders placed before 12pm EST. International orders typically arrive within 5-10 business days.
Yes, we offer complimentary standard shipping on all orders over $500 within the United States.
Yes, once your order ships, you'll receive an email with tracking information. You can also track your order in your account dashboard.
Yes, we ship to over 50 countries worldwide via DHL Express. International customers may be responsible for duties and taxes.
Returns & Exchanges
We offer free returns within 30 days of delivery. Items must be unworn, unwashed, and have all original tags attached.
Log into your account, select the order you wish to return, choose the items and reason, then print the prepaid shipping label.
Once we receive your return, please allow 5-7 business days for inspection and processing. Refunds will be credited to your original payment method within 3-5 business days.
Yes, you can request an exchange for a different size or color. Simply indicate your preference when initiating the return.
Sizing & Fit
We provide detailed size guides for each product category. You can find the size guide link on every product page. If you're between sizes, we generally recommend sizing down for a more tailored look.
Our pieces are designed with a relaxed, modern fit. Each product page includes specific fit notes to help you choose the right size.
Yes, our styling team is available to help. Contact us with your measurements and the item you're interested in, and we'll provide personalized recommendations.
Products & Care
Our pieces are crafted by skilled artisans in small ateliers across Italy and Portugal, using the finest natural materials.
Care instructions are included with each item and on the product page. Generally, we recommend dry cleaning for tailored pieces and hand washing for knitwear.
Sustainability is central to our philosophy. We use natural materials, produce in small batches to minimize waste, and partner with ethical suppliers.
Gift Cards
No, our gift cards never expire. Use them whenever you're ready.
Yes, gift cards can be used on any item in our collection, including sale items and new arrivals.
Yes, during checkout you can choose to send the gift card directly to the recipient via email with a personalized message.